Do you find your best ideas come when you are on holiday? Ideas need space. As we unwind, our minds wander and connect ideas that were floating around but that we were previously too busy to notice. When Bill Gates was at Microsoft, he became kno…

"Joan Baez and Bob Dylan" by Rowland Scherman, National Archives and Records Administration - http://minnesota.publicradio.org/display/web/2011/05/21/dylans-career-in-photos/. Licensed under Public domain via Wikimedia Commons. You don’t need a weath…

Each Friday I share 5 articles that I found interesting or useful. This week, these 5 stood out... The Trust Thing by Roy Bahat from Bloomberg Beta I do like Roy's writing. Here he talks about building trust with founders and why it matters. Lots o…

A few years ago, I was chatting with Matt Witt about the challenges that online companies have with building out their customer service operations. Matt had been COO at Active Hotels, a phenomenally successful hotel booking website that was acquired…

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