Here's a simple way of giving and receiving 1:1 feedback. Schedule a time and ask your team member to come ready to answer these three questions (thinking about how they do their job). 1. What could you do more of? 2. What could you do less of?

We're moving offices this weekend. It's my 6th office move that I've helped project manage in the past 5 years. Hopefully it's my last for another 5 years. Before I forget, I thought I'd share my checklist. Keep this bookmarked

Writing a job description. Easy eh? Nope. Why do you need one? Simple - it will make you think about what you really need when you're hiring. Plus, it will help candidates know what you expect from them. Too often startups lack the rigour of writing a job

Each Friday I share 5 articles that I found interesting or useful. Here's this week's batch... How Kirsten Green defied venture capital’s gender boundaries and ruled ecommerce [http://pando.com/2014/05/18/how-kirsten-green-defied-venture-capitals-gender-boundaries-and-ruled-ecommerce/] by Sarah Lacy [https://twitter.com/sarahcuda] * Profiling one of the

I ran a small survey to find out what types of content do startup CEOs read, like and share. I write this blog with an audience in mind: founders, entrepreneurs, their teams and investors. After trial and error I've found that some posts are more interesting (read and

A good returns policy for ecommerce business can improve customer conversion and retention. Good = good for the customer. Here's two returns policies. Scarpa [http://www.scarpa.co.uk] Thread [http://www.thread.com] Notice the difference?

Improving delivery related issues are a major part of improving conversion in ecommerce. The top 3 things to get right are; 1. Showing shipping charges upfront 2. Offering easy and free returns 3. Make sure the item arrives in good condition A recent report suggests that online retailers looking to